Frequently Asked Questions

What happens if a caregiver is sick or needs a vacation?

We will provide a substitute caregiver to meet your needs and we will ensure that the replacement has been fully orientated by our Nurse Consultant. Our written care plan ensures that our caregivers know exactly what needs to be done when filling in for someone else. We also communicate to the client and family members of this change to make sure they are comfortable with the temporary person we are sending.